Shipping & Returns Policy

Policy Summary

• In-stock orders usually ship within 1-2 business days.
• Delivery usually takes 2-7 business days after shipment.
• Return requests must be submitted within 14 calendar days after delivery.
• An approved Return Merchandise Authorization (RMA) is required before return shipment.
• Customers pay return shipping for standard preference-based returns.
• Customers must back up their data, sign out, remove device locks, and factory reset Lapis One before returning it.

Timeframes in this policy are estimates unless expressly stated otherwise. This policy does not limit rights that cannot be waived under applicable law.

Purpose and Scope

This policy explains the shipping, delivery, cancellation, return, and refund terms for Lapis One products purchased directly from the official Pamir AI website. Products purchased from another seller are subject to that seller’s policies.

Shipping & Delivery

We want your Lapis One to arrive safely and with no surprises. Here is what to expect from checkout through delivery.

At a glance

• In-stock orders usually ship out in 1-2 business days.
• Delivery usually takes 2-7 business days after shipment.
• Preorder timing is shown separately from delivery time.
• Tracking is emailed as soon as your order ships.

Where we ship

Standard checkout is available for valid street addresses in all 50 U.S. states and Washington, DC.

Standard checkout does not currently support:

• PO Boxes
• APO, FPO, or DPO addresses
• U.S. territories
• Freight forwarders or package-forwarding services

Need delivery somewhere outside our standard coverage? Email support@pamir.ai before ordering. We will review the address and let you know whether we can help, along with any additional cost or delivery terms. Special shipping is not guaranteed until we confirm it in writing.

Shipping cost

Any shipping charge that applies to your order will be shown at checkout before you place the order. If we split your order into more than one shipment, you will not be charged an additional shipping amount because of the split. Return shipping for a standard change-of-mind return is handled separately, as explained below.

Preorders and limited availability

Our first production batch is limited to approximately 2,000 units. If that batch sells out, the next batch may require additional wait time.

For a preorder, we will show the current estimated ship-out window on the product page, in the cart, before payment, and in your order confirmation. The preorder wait is separate from the 2–7 business day delivery estimate after shipment.

Processing and delivery

When Lapis One is in stock, we usually ship your order within 1-2 business days. After shipment, delivery usually takes 2-7 business days. Business days do not include weekends or U.S. federal holidays.

These are estimates, not guarantees. Weather, carrier delays, address issues, and other events outside our control can affect delivery.

Tracking your order

We will email you a tracking link when your order ships. If tracking has not updated, shows delivered when you cannot find the package, or otherwise looks wrong, contact support@pamir.ai and we will help review the issue with the carrier.

Changes and cancellations

Need to change your address or cancel? Contact us as soon as possible. We cannot guarantee changes after an order enters fulfillment.

If you cancel a preorder before it ships, we will issue a full refund to your original payment method. Once an order ships, our Returns & Refunds Policy applies.

If the ship date changes

If we cannot ship within the window we promised, we will email you with a new estimated date. You may choose to keep waiting or cancel for a full refund.

Delivery issues

If your package arrives damaged, is missing items, contains the wrong item, or has another delivery problem, please email support@pamir.ai within 7 calendar days of delivery. Include your order number and clear photos of the product and packaging when relevant. This reporting period does not limit rights that cannot be waived under applicable law.

Questions?

Email support@pamir.ai. We are happy to help.

Returns & Refunds

We hope you love Lapis One. If it is not the right fit, you may request a return within 14 calendar days after the carrier marks your order as delivered.

At a glance

• Start your return within 14 calendar days of delivery.
• Get an RMA from Pamir AI before sending anything back.
• For a standard return, you arrange and pay for return shipping.
• Back up your data, sign out, and factory reset the device before shipping it.
• After the return reaches our facility, we will inspect it and start any approved refund within 10 business days.

Who can return a product

This policy applies to Lapis One purchased directly from the official Pamir AI website. If you bought it from another seller, please contact that seller.

To be eligible, the product should be in near-new condition and include the original packaging, cables, accessories, and documents. The serial number must match your order, and the device must be returned in its original or a fully restorable configuration.

You may open, set up, and reasonably test Lapis One. Reversible expansion or configuration changes are okay as long as you restore the original configuration before returning it.

How to make a return

1. Email support@pamir.ai within 14 calendar days of delivery. Include your order number and the reason for the return.
2. Wait for approval and an RMA number. Returns sent without an RMA may be delayed or refused.
3. Back up anything you want to keep. Sign out of your accounts, remove device locks, and factory reset Lapis One.
4. Pack the product securely with all included items and write the RMA number as instructed.
5. Ship it within 7 calendar days after approval using a tracked service. For a standard return, you choose the carrier and pay the return shipping cost. We recommend insurance for the product value.

Until the return is received at our facility, you are responsible for loss or damage in return transit. If we provide a label for a confirmed defect, shipping damage, or Pamir AI fulfillment error, follow the instructions that come with that label.

Protect your data

Please save your files before returning Lapis One. Then sign out, remove passwords or device locks, and complete a factory reset to remove your personal data.

If damage or a technical problem prevents you from resetting the device, do not send it yet. Contact support@pamir.ai for instructions. Pamir AI is not responsible for data left on a returned device or for data lost during service, inspection, erasure, or reset.

Battery safety

PLEASE DO NOT MAIL A DEVICE WITH A DAMAGED BATTERY

If the battery is swollen, leaking, unusually hot, smoking, or severely damaged, do not mail the device.

Contact support@pamir.ai first for safe handling instructions.

Refunds and shipping costs

After your return reaches our facility, we will inspect it and start any approved refund within 10 business days. Your bank or payment provider may need additional time to post the credit.

Condition and possible deductions

We do not charge a fixed restocking fee. If the return is missing items, has customer-caused damage, or includes a modification that cannot be reversed, we may reduce the refund by the actual loss in value. We will explain the reason for any deduction. We do not make these deductions for a confirmed defect, shipping damage, or Pamir AI error.

Exchanges and warranty support

We do not offer direct exchanges for preference-based returns. You may return the product and place a new order. If your Lapis One may be defective, contact us so we can help under this return policy or the separate Limited Warranty, as applicable.

Questions?

Email support@pamir.ai. We are happy to help.

Legal note

These policies do not limit any rights that cannot be waived under applicable law. Pamir AI is operated by PAMIRAI INCORPORATED.