This page explains how to delete the account you use with the Lapis app by Pamir AI, and what happens to your data. You can do it in the app, or by email without the app.
Before You Delete
- Top-ups are non-refundable. Any balance left on your account is forfeited when you delete it, and can't be restored or moved to another account.
- If you have a subscription, a subscription payment can be refunded if you ask within 24 hours of the charge. Email support@pamir.ai.
- Deleting your account can't be undone.
Delete in the App
- Open the Lapis app and sign in.
- Go to Settings > Account.
- Press Delete account, then confirm.
Delete Without the App
Email support@pamir.ai from the email address on your account, with the subject “Delete my account”. We'll reply to confirm the request came from you, then delete the account.
What We Delete
- Your account, sign-in, and profile.
- Your access to Lapis Cloud services.
- The link between your account and your Lapis devices.
Account data is removed from our active systems within 7 days of account deletion or a verified deletion request, and from encrypted backups within 14 days, except where retention is required or permitted by applicable law.
What We Keep
- Logs and diagnostics, until they expire. Telemetry is kept for up to 12 months.
- Purchase and billing records, as required for warranty, tax, and accounting.
- Security and abuse-prevention records, under their own retention rules.
Files on your Lapis devices are not deleted. They stay on hardware you own. To erase them, factory reset the device.
See our Privacy Policy for details. Questions? Email support@pamir.ai.